Overview
At SocialHouse, we strive to provide high-quality digital accounts and excellent customer service. This Refund Policy outlines the circumstances under which we offer refunds for orders made on our platform. By placing an order, you agree to this Refund Policy.
Eligible for Refund
We offer refunds in the following circumstances:
- Non-Delivery: If accounts are not delivered within 48 hours of payment confirmation (excluding weekends and holidays)
- Non-Functional Accounts: If accounts are found to be non-functional or inaccessible upon delivery
- Wrong Product: If the delivered accounts do not match the product description or your order specifications
- Duplicate Charges: If you were accidentally charged multiple times for the same order
Not Eligible for Refund
Refunds will not be provided in the following situations:
- Accounts that have been used, modified, or had their credentials changed after delivery
- Accounts suspended or banned due to violation of platform terms of service after delivery
- Orders where the customer provided incorrect information
- Change of mind after account delivery
- Issues arising from the customer's device, network, or location restrictions
- Bulk orders (1000+ accounts) where a small percentage (less than 5%) of accounts have issues
Refund Request Process
To request a refund:
- Contact us within 24 hours of account delivery
- Provide your order number and detailed explanation of the issue
- Include screenshots or evidence supporting your claim
- Allow us up to 48 hours to investigate and respond
Replacement Policy
In many cases, we prefer to offer replacements rather than refunds:
- Free replacements for non-functional accounts reported within 24 hours
- Partial replacements for bulk orders with defective accounts
- Replacement accounts will match the original order specifications
Refund Processing
Once a refund is approved:
- Refunds will be processed to the original payment method
- Processing time varies by payment method (typically 3-10 business days)
- Cryptocurrency refunds will be issued at the current exchange rate
- Any transaction fees incurred will be deducted from the refund amount
Chargebacks
We strongly encourage customers to contact us directly for any issues before initiating a chargeback. Unauthorized chargebacks will result in:
- Immediate account suspension
- Reporting to fraud prevention services
- Potential legal action for fraudulent claims
Special Circumstances
We reserve the right to evaluate refund requests on a case-by-case basis for special circumstances not covered by this policy. Our decision will be based on the specific details of each situation.
Policy Changes
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us:
- Email: khanzada24457@gmail.com
- WhatsApp: +923028873942
- Telegram: @Socialhouse2550